Refund Policy

  1. In the event of defects, damages, or incorrect items upon delivery, we will exchange the product or provide a full refund based on warranty coverage. If this occurs, please verify that the item is unopened and unused, and contact us beforehand.
  2. Once an order is completed (payment made), we do not accept cancellations at the customer’s convenience. Exceptions may apply.
  3. For products other than those in the Kirei series, returns or refunds for reasons other than defects or damages upon delivery are not eligible. We appreciate your understanding.